Question 1

What is the refund policy?

Accepted Answer

If you are for any reason unsatisfied with the quality or accuracy of your order, please contact us here to report the problem.   We are happy to replace products with the same (if possible) or a similar product if the wrong item is delivered or if the product arrives in substandard condition. However, in order to qualify for a replacement, the following conditions must be met:   For returns, replacement requests must be made within 3 days of delivery. For product refunds, replacements, or store credit, we require a photo of the  damaged product taken and emailed to us here. Product must be in the original boxes and all dressings must be unopened and in their original sterile pouches/envelopes. For products that are delivered late (due to an incorrect address or a recipient not being present to receive the package), we cannot provide a refund. 
If you have any questions or concerns, please give us a call at 1-877-931-1385 or email us here.   All of us at Areza Medical thank you for your business!

Question 2

How much does shipping cost?

Accepted Answer

We provide Free USPS Priority Mail On All Orders Over $100.

Question 3

What is the minimum order?

Accepted Answer

The miniumum order is one box.

Question 4

How could I purchase Areza Medical products internationally?

Accepted Answer

International purchase is available. Areza Medical uses DHL as the courier, which are paid for by the buyer.    Clearance with customs of the purchasing country must be arranged by the buyer.   Areza Medical will provide the necessary documentation to facilitate customs clearance, however, Areza Medical is not responsible for any damages and/or if the purchased items are rejected by customs of the purchasing country.

Question 5

What is Privacy Policy?

Accepted Answer

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.    What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.   When do we collect information? We collect information from you when you register on our site, place an order or enter information on our site.   How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To quickly process your transactions.   How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.   Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.   We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.   Do we use ‘cookies’? Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.   For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.   We use cookies to: Help remember and process the items in the shopping cart.   You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.   If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly. However, you will still be able to place orders.   Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.   Google Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. See more here.    We have not enabled Google AdSense on our site but we may do so in the future.   California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more here.   According to CalOPPA, we agree to the following:   Users can visit our site anonymously.   Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.   Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.   You will be notified of any Privacy Policy changes: Via Email   Can change your personal information: By logging in to your account   How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.   Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking   COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control.   The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.   We do not specifically market to children under the age of 13 years old.   Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.   In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: 
We will notify you via email (within 1 business day) 
We will notify the users via in-site notification (within 1 business day)   We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.   Contacting Us  If there are any questions regarding this privacy policy, you may contact us using the information below.   www.arezamedical.com
3824 Cedar Springs Dr. #422, Dallas, TX 75219
info@arezamedical.com1-877-931-1385

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